Refund policy

Returns & Refunds Policy

At CLEANICOL, your satisfaction matters to us. We want you to shop with confidence, which is why we offer a 30-day return policy.

1. Our 30-Day Return Policy

If you're not completely happy with your purchase, you can request a change-of-mind return within 30 days of receiving your order.

To be eligible for a change-of-mind return:

Items must be unused, unwashed and in their original condition.
Items should be returned in their original packaging where reasonably possible.
You must provide your order number or proof of purchase.
You must contact us within 30 days of delivery.

These conditions apply to voluntary change-of-mind returns and do not limit your rights under Australian Consumer Law.

2. How to Request a Return

To request a return, simply follow these steps:

Email us at contact.cleanicol@gmail.com.
Include your order number and the reason for your return.
Our customer support team will provide the return instructions and return address.
Send your eligible items back following the instructions provided.

Please contact us before returning your order to ensure it is sent to the correct address.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at contact.cleanicol@gmail.com.

Please include your order number and a description of the issue. Photos are helpful but are not a requirement for exercising your statutory consumer rights.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we will provide the remedy required by law.

Your rights regarding faulty products are not limited to our 30-day return policy.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns.

If your product fails to meet the consumer guarantees under Australian Consumer Law, CLEANICOL will cover reasonable return shipping costs where required by law.

Please retain your postage receipt when returning a faulty product.

5. Buy 2, Get 2 FREE Offer

Our Buy 2, Get 2 FREE promotion allows customers to receive four CLEANICOL cloths for the price of two.

For a full change-of-mind refund on a promotional bundle, all four cloths must be returned together, unused and unwashed.

Refunds for eligible change-of-mind returns are calculated based on the amount actually paid, including promotional discounts.

If any cloth in your promotional bundle is faulty, your rights under Australian Consumer Law remain fully protected.

6. Refund Processing

Once your eligible return has been received and assessed, we will notify you by email.

Approved refunds will be processed as promptly as possible and issued to your original payment method, unless otherwise agreed or required by law.

Please allow additional time for your bank or payment provider to complete the transaction.

7. Exchanges

Want to exchange an unused CLEANICOL cloth for another colour?

Change-of-mind exchanges are subject to product availability and our standard return conditions.

Exchanges or other remedies required under Australian Consumer Law are not restricted by these voluntary exchange conditions.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

9. Contact Us

Have a question about your order or need help with a return?

Our customer support team is happy to assist you.

CLEANICOL Customer Support

Email: contact.cleanicol@gmail.com

Please include your order number when contacting us.

Thank you for choosing CLEANICOL!