Shipping policy
Shipping Policy
Last updated: 11 October 2026
At CLEANICOL, we want your shopping experience to be simple, transparent and reliable.
1. Shipping Destinations
We currently ship to eligible delivery addresses throughout Australia, as available at checkout.
2. Free Shipping
We offer FREE standard shipping on all CLEANICOL orders delivered to eligible Australian addresses.
No minimum order value is required under our current free-shipping offer.
3. Order Processing
Orders are normally processed within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays may require additional processing time.
4. Estimated Delivery Times
Our estimated delivery time after dispatch is 7–12 business days.
Including processing, the estimated total delivery timeframe is approximately 8–14 business days.
These are estimated timeframes, not guaranteed delivery dates. If a significant delay occurs, we will assist you and provide any remedies required by applicable consumer law.
5. Where Orders Are Shipped From
CLEANICOL is operated by RUNOR, a company registered in France.
To serve our Australian customers, orders are shipped directly from our fulfilment partners located in China.
We work with international logistics providers to deliver orders to Australian addresses.
6. Customs, Duties and Taxes
CLEANICOL arranges for applicable import charges to be covered so customers are not required to pay additional customs duties or import fees upon delivery.
Any applicable taxes required to be collected will be accounted for within the total purchase price displayed at checkout.
The amount confirmed at checkout is the amount customers pay for their order and standard delivery.
7. Order Tracking
Once your order has been dispatched, we will send tracking information by email when available.
Tracking information may take some time to update after the parcel has been handed over to the carrier.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
If you notice an error, contact us as soon as possible at contact.cleanicol@gmail.com.
We will do our best to update your details before dispatch. Additional costs caused by a customer-provided incorrect address will be explained before any reshipment is arranged.
9. Delayed or Missing Orders
If your parcel is delayed, missing or incorrectly marked as delivered, please contact our support team.
We will investigate the issue with our shipping partners and provide an appropriate solution in accordance with applicable consumer law.
10. Returns
Eligible returns should be sent to our returns address in France, following confirmation from our customer support team:
CLEANICOL — RUNOR
8 Boulevard Gambetta
11100 Narbonne
France
For change-of-mind returns, customers are responsible for return postage costs.
For faulty products, reasonable return shipping costs will be covered where required by Australian Consumer Law.
11. Contact Us
If you have any questions about your delivery, please contact: