Terms of sale
Terms of Sale
Last updated: 11 October 2026
1. Seller Information
Products sold under the CLEANICOL brand are supplied by RUNOR, a French SASU registered under SIREN number 106330160.
Registered office: 47 Rue Vivienne, 75002 Paris, France.
Email: contact.cleanicol@gmail.com
2. Products
CLEANICOL sells reusable microfibre cleaning cloths and related household products.
We make reasonable efforts to ensure that product descriptions, sizes, colours and prices are accurate.
Customers should review the product details before making a purchase.
3. Prices
All prices for Australian customers are displayed in Australian dollars (AUD).
Our current standard offers are:
- 1 CLEANICOL cloth: $39.95 AUD.
- Buy 2, Get 2 FREE: 4 CLEANICOL cloths for $79.90 AUD.
These offers are subject to product availability and any clearly displayed promotional conditions.
Standard shipping to eligible Australian addresses is free.
Customers will not be required to pay additional import duties or customs charges upon delivery under our stated shipping arrangements.
4. Ordering
Customers select their products, colours and quantities before proceeding to checkout.
Before confirming an order, customers can review their selections, delivery details and total purchase price.
After payment is completed, an order confirmation will be sent to the email address provided.
5. Payment
Payment must be completed using one of the payment methods available at checkout.
Payments are processed through Shopify and supported payment service providers.
6. Shipping
Orders are dispatched from our fulfilment partners in China.
Estimated processing time: 1–2 business days.
Estimated shipping time after dispatch: 7–12 business days.
These estimates may vary according to transport conditions and destination.
Further information is available in our Shipping Policy.
7. Order Cancellation
If you need to cancel or modify an order, please contact our customer support team as soon as possible.
We will try to accommodate requests before dispatch. After dispatch, applicable return and consumer rights will determine the available options.
8. Returns and Refunds
CLEANICOL offers a voluntary 30-day change-of-mind return policy from the date of delivery.
To qualify for this voluntary return policy, products must be unused, unwashed and in their original condition.
Customers are responsible for return postage costs for change-of-mind returns.
Returns are sent to:
CLEANICOL — RUNOR
8 Boulevard Gambetta
11100 Narbonne
France
Customers should contact us before returning an item to receive instructions.
9. Promotional Bundles
Our Buy 2, Get 2 FREE offer allows customers to purchase four eligible cloths for the price of two.
For a full voluntary change-of-mind refund of a promotional bundle, all four items must be returned in eligible condition.
Where only an individual item is faulty, customers retain all applicable statutory rights relating to that item.
10. Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Customers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These statutory rights are not limited to the voluntary 30-day return period.
11. Other Mandatory Consumer Rights
Nothing in these Terms limits any mandatory consumer rights that may apply under French, European or other applicable legislation, including statutory withdrawal rights where applicable.
Where a statutory withdrawal right applies, customers may notify us using the contact details below or any legally required online withdrawal facility made available on our website.
12. Complaints and Disputes
If you have a complaint relating to your purchase, please contact us at contact.cleanicol@gmail.com.
We will review your request and seek to resolve the matter fairly and within a reasonable timeframe.
French consumer mediation: [DETAILS OF THE DESIGNATED APPROVED CONSUMER MEDIATOR MUST BE ADDED ONCE APPOINTED]
Nothing in these Terms prevents customers from exercising non-excludable consumer protection or dispute resolution rights.
13. Applicable Law
These Terms are generally governed by French law, without excluding mandatory Australian Consumer Law protections or other applicable non-excludable consumer rights.
14. Contact
CLEANICOL — RUNOR SASU
47 Rue Vivienne
75002 Paris
France
Email: contact.cleanicol@gmail.com
SIREN: 106330160